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Training Classes
Creating Customer MAGIC – Moments of Truth
an MGIC Designs for Learning™ Class

We have 15 seconds to make a great first impression, and every moment counts.  Any time a customer comes into contact with you and your company, you get another opportunity to make an impression – good or bad.  Turn “Moments of Truth” with your customers into “Moments of MAGIC” and learn how to continually prove why they should do business with you.

Who Should Attend

All associates

Format, Time Frame

Live on e-Train, 45 minutes

Classroom, 1 hour

Overview

“Moments of Truth” happen frequently. These are particular moments in time when your customers decide if they are going to do business with you or your competitors.  MGIC’s Creating Customer MAGIC (Making A Great Impression Consistently) – Moments of Truth program is designed to help you:

  • Learn how to identify “Moments of Truth”
  • Understand the impact “Moments of Truth” have on your business (financially and competitively)
  • Learn how to turn “Moments of Truth” into “Moments of MAGIC” using tips and techniques presented to help you make every experience with your company a positive one for your customer
  • Discover how to get customers talking positively about you and your company
  • Get customers to choose you over your competition