File a claim
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Loan servicing request and submission options
Several loan servicing request and submission options are available for your convenience. Our secure loan servicing website, MGIC/Link Servicing, is generally our preferred submission method. You may also refer to the following submission guidelines for more detailed information pertaining to specific servicing tasks.
Activation, MI
Submission Options
- Monthly plan (no premium is required at closing)
- Loan Center – Use the Manage Existing Loans tab
- MGIC/Link Servicing – Select Activate Coverage in the main menu
- Fax completed MGIC Activation Notice* to 1-800-711-6442
- Mail completed MGIC Activation Notice* to MGIC, P.O. Box 566, Milwaukee, WI 53201-0566
- Single, Annual or Split plans
- MGIC/Link Servicing – Select Activate Coverage in the main menu. Note that the premium due must be remitted to MGIC, P.O. Box 566, Milwaukee, WI 53201-0566 to complete the activation process
- Mail completed MGIC Activation Notice*, along with premium due, to MGIC, P.O. Box 566, Milwaukee, WI 53201-0566
- Electronic activations
- Use a loan boarding transaction direct from your servicing system to activate coverage. Contact customer_service@mgic.com or 1-800-424-6442 for more information.
- Batch activations
- For more information, contact customer_service@mgic.com or 1-800-424-6442.
Guide Reference
* The Activation Notice is the last page of the Commitment/Certificate document.
Appeals of Rescission, Cancellation, Denial, or Reduction in Insurance Benefit
Submission Options
- Send a secure email to appeals@mgic.com
Time Frame
Submit documentation no later than 90 days after the date of the Explanation of Benefits (EOB) Rescission Notice, Denial Notice, or Company Cancellation Notice
Guide Reference
Billing Inquiries
Cancellations, MI
Submission Options
- MGIC/Link Servicing: Select Cancel Coverage
- Submit a Request for Cancellation of Insurance form via:
- Secure File Transfer (SFT): (18.02) Select Cancellations
- Send a secure email to cancel_requests@mgic.com
- Fax 1-888-818-0241
Guide Reference
Claim Documents, Initial
Submission Options
- MGIC/Link Servicing: Select Upload Claim Documents
- Secure File Transfer (SFT): Select Claims Documents
- Send a secure email to claims_documents@mgic.com
Guide Reference
Claim Documents, Supplemental
Submission Options
- Secure File Transfer (SFT): Select Claims Query
- Send a secure e-mail to claimsquery@mgic.com
Guide Reference
Claim Filing, Initial
Submission Options
- Electronic Data Interface (EDI) X-12
- MGIC/Link Servicing: Select File a Claim
- Submit Claim form via:
- Secure File Transfer (SFT): Select Claims Query
- Send a secure email to claimsquery@mgic.com
- Fax to 1-800-353-8781
Time Frame
File a Claim within 60 days of the earlier of:
- Acquisition of Borrower's Title
- Completion of a Property Sale
In states where a redemption period exists, you have the option to file the Claim anytime after the foreclosure sale date, but no later than 60 days after the expiration of the redemption period.
For Pool Coverage, file within 60 days after completion of the sale of the property.
Guide Reference
Claim Filing, Supplemental
Submission Options
- MGIC/Link Servicing: Select File a Claim
- Submit Claim form via:
- Secure File Transfer (SFT): Select Claims Query
- Send a secure email to claimsquery@mgic.com
Time Frame
To receive consideration of payment, submit the supplemental Claim and supporting documentation within 90 days of the initial Claim being paid.
Guide Reference
Claim Status/Explanation of Benefits
Loan Modifications
Submission Options
- MGIC/Link Servicing: Select Loan Modification or MI Loan Activity Report
- Submit a Notice of Loan Modification form (for an individual loan) or Loan Modification Submission spreadsheet (for multiple loans) via:
- Secure File Transfer (SFT): Select Loan Modification
- Send secure email to loanmodrequests@mgic.com
Guide Reference
Loan Number Changes
Submission Options
- MGIC/Link Servicing: Select Change Loan Numbers
- Secure File Transfer (SFT): Select Portfolio Audits, then Servicing Transfers, Loan Number Update
- Send a secure email to policy_info@mgic.com
Time Frame
Notify MGIC of loan number changes as they occur
Guide Reference
Loan Workouts - Deed in Lieu (Nondelegated)
Submission Options
- MGIC/Link Servicing: Select Deed in Lieu
- Secure File Transfer (SFT): Select Claims Query
- Send a secure email to claimsquery@mgic.com
Time Frame
Submit Nondelegated Loan Workouts to MGIC for prior approval
Guide Reference
Loan Workouts - Foreclosure Postponement, Forbearance & Repayment Plan (Nondelegated)
Submission Options
- MGIC/Link Servicing: Select Other Workout Types
- Secure File Transfer (SFT): Select Claims Query
- Send a secure email to claimsquery@mgic.com
Time Frame
Submit Nondelegated Loan Workouts to MGIC for prior approval
Guide Reference
Loan Workouts - Short Sale (Nondelegated)
Submission Options
- MGIC/Link Servicing: Select Short Sale
- Secure File Transfer (SFT): Select Claims Query
- Send a secure email to claimsquery@mgic.com
Time Frame
Submit Nondelegated Loan Workouts to MGIC for prior approval
Guide Reference
Monthly Default Reports
Submission Options
- Automated Default Reporting (ADR)
- MGIC/Link Servicing: Select File/Update a Default
- Secure File Transfer (SFT): Select Claims Query
- Send a secure email to claimsquery@mgic.com
- Fax documents to 1-800-353-8781
Time Frame
Report the status of each loan in default no later than the 25th day of the month and continue until a claim is submitted or no payment is 30 days or more delinquent
Guide Reference
Notice of Assumption
Submission Options
- Submit Notice of Assumption form to customer_service@mgic.com
- Fax 1-800-345-3291
Time Frame
MGIC will review and respond to all assumption requests within 10 business days
Guide Reference
Notice of Default
Submission Options
- MGIC/Link Servicing: Select File/Update a Default
- Submit a Notice of Default (NOD) form via:
- Automated Default Reporting (ADR)
- Secure File Transfer (SFT): Select Claims Query
- Send a secure email to claimsquery@mgic.com
- Fax documents to 1-800-353-8781
Time Frame
File a Notice of Default no later than the 25th day of the month in which the second consecutive missed payment remains unpaid
Guide Reference
Partial Releases
Submission Options
- Send a secure e-mail to customer_service@mgic.com
- Fax documents to 1-800-345-3291
Time Frame
MGIC will review and respond to all partial release requests within 10 business days
Guide Reference
Premium Payment Inquiries, MI
Submission Options
- Send secure email to to suspense_premium_inquiry@mgic.com
Premium Payment Options (Wire, ACH Information)
Promissory Notes Payable to MGIC
Submission Options
- Send to: Shellpoint Mortgage Servicing, 55 Beattie Place, Suite 100, MS #003, Greenville, SC 29601
Guide Reference
Reinstatements
Submission Options
- Send a secure email to customer_service@mgic.com
- Fax 1-800-345-3291
Guide Reference
REO Acquisition Documentation
Submission Options
- Send a secure email to reo_marketing@mgic.com
Time Frame
MGIC will notify you of the decision and the need to submit documentation
Guide Reference
REO Property Offer Approval
Submission Options
- Send a secure email to reo_marketing@mgic.com
Time Frame
MGIC will provide a response within 10 business days of receiving your request
Guide Reference
Servicing Report
Submission Options
- Submit a servicing report via:
- MGIC/Link Servicing: Select Servicing Report
- Secure File Transfer (SFT): Select Servicing Report
- Send secure email to servicingreport@mgic.com
For other submission options, contact us at servicingreport@mgic.com or 1-800-558-9900
Time Frame
Submit the monthly Servicing Report on or before the 25th day of the month for the prior month's activity
Note: Master Policy #71-43342 covering insurance applications dated on or after 10/1/14, requires servicers to submit this report for all your MGIC-insured loans (both current and in default). If you choose, you can submit this information for your entire MGIC-insured portfolio
Guide Reference
Servicing Transfers
Submission Options
- MGIC/Link Servicing: Select Transfer Servicing
- Submit a Notice of Change of Servicer form via:
- Secure File Transfer (SFT): Select Portfolio Audits, then Servicing Transfers and Loan Number Update
- Send secure email to policy_info@mgic.com
Time Frame
Notify MGIC within 60 days of acquiring servicing rights for a loan
