Customer experience training
Creating an exceptional customer experience is a major priority for businesses today. Help your staff learn how a positive customer experience builds long-term customer loyalty.
Best Foot Forward: Rethink and Re-Energize Your Customer Experience
What’s the difference between customer service and the customer experience – and who is responsible for it? Attendance at this fun and interactive workshop can help take your customers’ experience to a higher level, ensuring they become repeat customers – and ultimately advocates of your business.
Who should attend?
All associates
Learning objectives:
- The 3 key principles of great customer service
- How to deal with difficult customers
- Steps for earning referrals
- How to deliver bad news
Approx. length:
Classroom – 90 minutes
Virtual – 60 minutes
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