Sandra Sweeney, senior customer trainer and training program developer for MGIC, has a mortgage industry career that spans over four decades. Her previous experience in loan origination, underwriting and management has given her a deep understanding of and appreciation for various industry roles.

In her current role, Sandra oversees the design of many MGIC training resources, including the self-employed borrower income series, the Magic Minutes training series, and income calculation tools. In developing and facilitating training, she aims to break down complex concepts into easily digestible knowledge and help mortgage professionals build the skills to become trusted advisors for their borrowers.

Sandra lives at Smith Mountain Lake, Virginia, where she enjoys volunteering for various organizations, boating, and enjoying water sports with her family. 

Hali’s 35-plus years’ experience in mortgage operations as a processor, processing manager, underwriter, and underwriting manager makes her a knowledgeable and insightful presenter. Hali joined MGIC in 2011 and moved to the training team in 2016. She enjoys interacting closely with our customers to help them leverage MGIC’s exclusive training opportunities to build stronger and more effective teams.

Hali is passionate about bringing understanding and simplicity to even the most technical aspects of training in the mortgage industry. She is on a mission to bring clarity and the “why” behind our learning, retention and application of the trainings that she delivers. In addition to essential technical training topics, Hali excels at soft skills development training, including communication skills, team building and customer service.

Leading MGIC’s training team for over 20 years, Jeff Platfoot has over 35 years of experience in the mortgage industry, including in positions in sales/origination, underwriting and underwriting management. Much of his focus today is on delivering MGIC’s best-in-class specialized training curriculum, teaching the key skills, techniques and best practices needed to build your team’s confidence within essential areas of industry knowledge.

Jeff is passionate about helping mortgage professionals to compete in today’s fast-paced lending environment. He loves to help customers develop a depth of understanding on a wide range of topics, including origination, loan products, industry updates and processing.